Welcome to the ATLCS Summit. This isn't your usual sit-and-listen event. Instead, we're setting the stage for active engagement, where every attendee is both a contributor and a learner.
Imagine a space where collaborative sparks fly, igniting from the wealth of experiences each participant brings. Our goal? To harness the collective wisdom of Atlanta's finest Customer Success minds, creating an environment ripe for dynamic exchanges and lasting connections. It's not just about what you'll learn here, but also about the relationships you'll build and the insights you'll take away.
Exclusive but inclusive, the ATLCS Summit is intentionally intimate. We believe in the power of a close-knit, focused group to drive meaningful interactions and profound impacts. Prepare for an experience that's not just memorable, but transformative – a small yet mighty convergence of ideas and inspirations, designed to resonate long after the event concludes.
We hope you choose to join us and can't wait to elevate Customer Success together!
We are thrilled to be joined by a world-class expert on creating memorable and impactful customer experiences for our Opening Keynote.
Harry and his team is responsible for delivering the best guest experiences for all customers, guests and fans of the Atlanta Falcons, Atlanta United FC, and all other world-class sports and entertainment events at Mercedes-Benz Stadium. The NFL’s 2022-23 Voice Of The Fan Survey results reflect that the Atlanta Falcons are the franchise with the best Gameday Staff and Overall Gameday Satisfaction in the NFL.
Prior to joining AMBSE, Harry enjoyed an 18-year career with Mercedes-Benz USA. As the first ever GM of Customer Experience, he successfully led and sharpened the organization’s focus on delivering the best customer experience. Under his stewardship, Mercedes-Benz rose the ranks to become the #1 luxury brand in JD Powers Sales Satisfaction Index study.
Drawing from his extensive background, Harry will share his expertise in creating differentiated customer experiences, highlighting the importance of fan-centric service, continuous innovation, and cultivating a culture that champions engagement, community, and team recognition.
Curated introductions and personalized agenda recommendations based on your unique needs
Connect with peers by collaborating on real-world challenges - no awkwardness!
Sensible start and end times to make the day accessible to working parents
Support a local non-profit organization by taking part in some fun activities!
This event is designed to provide the most value to active Customer Success practitioners with at least 2 years recent experience in a B2B SaaS Customer Success role, either as an individual contributor or leader. Whether you're a CSM, Director or VP Customer Success, or even a Chief Customer Officer, we've got you covered. The content will be designed to resonate with your depth of experience and to amplify your already significant impact in the industry.
We understand that everybody's journey in Customer Success varies. For those who are new to the discipline, or contemplating a career shift into Customer Success, we want to be transparent that this event will provide limited value. However, we see your potential and your passion. That's why we're working on a follow-up event, crafted with your needs and aspirations in mind. So, stay tuned! We're committed to creating spaces that cater to every step of the Customer Success journey, ensuring that everyone, regardless of where they are, has the opportunity to grow, connect, and succeed.
We have local Customer Success innovators from many amazing companies already signed up to attend. Here are just a few!
Unlike more traditional conferences, the majority of your day will be spent in smaller curated groups, discussing topics that are top priorities for you in 2024.
What potential role can generative AI play in helping you communicate with and more efficiently serve your customers.
How can digital CS frameworks, supported by data and automation, can drive engagement and impact at scale?
How can CS teams better prepare for and drive the renewal process to increase gross dollar retention.
What are some different models for CSM compensation that drive desired behaviors and reward positive impact?
What are the CS platforms and other key technologies that you couldn't live without? Compare experiences and get fresh ideas for tools to check out.
What are some different approaches to providing a human-touch CS experience, without named CSM assignments?
What are effective strategies for identifying risk signals early to prevent teams spending too much time on the back foot?
How can we codify customer needs and track impact in a way that creates a compelling value narrative?
How to structure onboarding to effectively drive organizational change and enable & engage end users.
What is the appropriate org structure based on company maturity and what are the responsibilities of each role on the team?
How to build engaged end user communities that increase adoption and reduce cost to support.
1. DISCOVERYSoon after purchasing your ticket, you will receive an email survey which we'll use to better understand your experiences and your desired outcomes from the event. We'll ask questions about the specific topics you're most interested in learning about, the challenges you're facing in your role, as well as your recent experiences that might be valuable to others.
2. PLANNINGBased on what we learn about you, and other attendees, we'll curate a personalized agenda. We'll suggest which interactive breakout sessions to attend, and compile a prioritized shortlist of attendees we think you should meet. Of course, you're welcome to spend your time however you want, but we'll do our best to help you maximize the impact of your day.
3. VALUE DELIVERYIt's time for the event itself! Join 125 of your peers on March 22nd, enjoy a productive day full of learning and inspiration, and walk away with your value tanks full!
4. CONTINUED LEARNINGContinue your value journey post-event within the ATLCS Community Hub, the perfect place to stay connected with those you meet on the day, as well as keep those ideas and conversations flowing.
LUNCH SPONSORPlanhat Planhat is a horizontally built customer platform where organizations manage and grow their customers. The product was architected with power, depth and flexibility coupled with an intuitive design and easy to navigate UI. Learn More
REFUELING STATION SPONSORMatikMatik automates the personalization of Google Slides & Powerpoint decks, including the data-driven tables & charts. Even automate sending it out as an email attachment. Great for QBRs, renewal decks, and value analyses. Learn More
BREAKOUT SPONSORGrowth MoleculesGrowth Molecules™ is your partner in revenue growth and customer success management. Our proven methodologies swiftly identify organizational needs and strategically plan solutions to impact business outcomes positively. Learn More
BREAKOUT SPONSORFunnelStoryFunnelStory is a product-led success platform. Its core IP is time-travel AI that scours product data to discover ideal customer journeys. With FunnelStory, CS leaders can do more with less, engage strategically, and automate the mundane. Learn More
Doors open at 9:30am. Please arrive on time to collect your badge and find your seat in time for our keynote.
James Scott, Founder ATLCS will open the event and give you more detail on how to make the most of your day ahead.
Drawing from his extensive background with AMBSE and Mercedes-Benz USA, Harry Hynekamp will share his expertise in creating world-class customer experiences, highlighting the importance of fan-centric service, continuous innovation, and cultivating a culture that champions engagement, community, and team recognition.
After the powerful keynote, this is a great opportunity to start building connections. Don't worry - we'll help you identify and connect with attendees based on the information you supply as part of your pre-event survey.
The first of three sections dedicated to interactive breakouts. We will help match you with the breakouts that will provide the most value, but you're also encouraged to move between breakouts if you feel the urge.
While we all take a moment to refuel (we've got you covered with some great food!), we've got some fun activities lined up to help you expand your local CS peer network!
The second of three sections dedicated to interactive breakouts.
The third and final section of the day dedicated to interactive breakouts.
The official content will wrap-up by 2:45pm, but if you'd like to stick around and enjoy some extra networking time, you're welcome to. Doors close at 3:30pm.
We've experienced first-hand the impact of strong communities and inspirational mentors. That's why we have selected the Big Brothers Big Sisters of Metro Atlanta as our charity partner for ATLCS Summit 2024.
Big Brothers Big Sisters of Metro Atlanta’s mentoring programs work with volunteers, parents, and families to help create relationships that defend, inspire, and empower the potential that lives within every kid.
Save Money Today AND Become an ATLCS Member!
ATLCS is the largest and most vibrant community of Customer Success professionals in the Southeast. We bring together local CS practitioners to build lasting relationships, find mentorship opportunities, make helpful connections and inspire each other's professional growth. By doing this, we hope to elevate the discipline of Customer Success in Atlanta and the Southeast.
Membership costs $99/year and members save $50 on the ticket price for this event, as well as receive many other benefits! We'd love for you to join us, if you haven't already.
To make it easy, you can purchase 1 Year of ATLCS Pro membership PLUS your discounted ticket by selecting the BUNDLE option shown below. You'll even save $10 by doing so!
Tickets Remaining:
ATLCS Summit is now SOLD OUT
