Welcome to the ATLCS Summit! After the success of our March event, we’re thrilled to host another day of active engagement and innovation this September.
This isn’t just any event – it’s a gathering of forward-thinkers and trailblazers from across Metro Atlanta and the Southeast. At Summit, every attendee is both a contributor and a learner, creating a space where collaborative sparks fly from the wealth of experiences in the room.
Summit is designed to be intentionally intimate. We believe in the power of small group discussions to drive meaningful interactions and tangible impact.
Get ready for an experience that’s not just memorable, but transformative – a convergence of ideas and inspirations, which will resonate long after the event ends!
Katie is a visionary leader specializing in customer-centric growth and retention strategies (AND she's an Atlanta Customer Success OG)!
Known for her blend of enthusiasm, customer curiosity, and data-driven insights, Katie's expertise spans all dimensions of Customer Success.
As the Retention Operating Expert at Level Equity, Katie provides thought leadership, mentors CX/CS teams, and contributes to due diligence processes for new investments. Earlier in her career she was a founding member of two highly successful B2B SaaS startups, SalesLoft (acquired by Vista) and Calendly (a pioneer in product-led growth). She has a proven track record of founding and optimizing support, implementation, and customer success functions, as well as driving innovation in data-driven digital engagement models.
Join Katie for an intimate fireside discussion as she unveils some of the secrets to her career success, and shares practical advice for leading successful CS teams while building strong relationships with your C-suite and Board.
Curated introductions and agenda recommendations based on your unique needs
Connect with peers by collaborating to solve real-world challenges - no awkwardness!
Sensible start and end times to make the day accessible to working parents
Support a local non-profit organization by taking part in some fun activities!
Summit will provide the most value to Customer Success practitioners that fall into one of the following two 'Ideal Attendee' profiles. NEW: We will be curating the small group breakout sessions to ensure attendees are able to spend time with other attendees of similar experience.
Rising StarsCustomer Success practitioners who are either individual contributors (or perhaps Team Leaders) with at least 2 years CS experience and who are on an accelerated career trajectory - i.e. high performers / forward-thinkers who are tomorrow's Senior Leaders.
Senior LeadersDirector, VP and C-Suite leaders who are leading larger teams and have direct responsibility for revenue retention and expansion. The content will resonate with your depth of experience and help amplify your impact at your companies and in the wider industry.
Previous attendees included CS innovators from some of the following companies.
Unlike more traditional conferences, the majority of your day will be spent in smaller curated groups, discussing the topics that are most relevant to YOU with a group of your local peers from similar-sized companies.
How can we navigate the AI landscape efficiently? How do others leverage new AI tools without confusing users and creating costly feature overlaps?
How can we break down silos and foster a team approach to Customer Success? What is the best way to improve company-wide empathy and understanding of the customer experience?
How does our Renewal and NRR performance compare with industry peers? How have marketplace dynamics shifted expectations, and what is the impact on budgeting decisions?
How should we adjust team structure, incentive plans, and negotiation techniques to retain customers and minimize revenue contraction?
How can we leverage automation, digital touchpoints, and data insights to free CSMs from low-value tasks so they can focus on high-impact activities?
How can we construct a value narrative that resonates with key customer stakeholders and keeps their CFOs happy and informed throughout the customer lifecycle?
How can we catalyze connections between users of our product, to unlock innovation, drive adoption, and boost peer-to-peer support?
How can we leverage data signals to confidently and efficiently surface risk, and identify expansion opportunities so we can spend our limited time on the most impactful activities?
1. DISCOVERYSoon after purchasing your ticket, you will receive an email survey which we'll use to better understand your experiences and your desired outcomes from the event. We'll ask questions about the specific topics you're most interested in learning about, the challenges you're facing in your role, as well as your recent experiences that might be valuable to others.
2. PLANNINGBased on what we learn about you, and other attendees, we'll curate a personalized agenda. We'll suggest which interactive breakout sessions to attend, and compile a prioritized shortlist of attendees we think you should meet. Of course, you're welcome to spend your time however you want, but we'll do our best to help you maximize the impact of your day.
3. VALUE DELIVERYIt's time for the event itself! Join 125 of your peers on March 22nd, enjoy a productive day full of learning and inspiration, and walk away with your value tanks full!
4. CONTINUED LEARNINGContinue your value journey post-event within the ATLCS Community Hub, the perfect place to stay connected with those you meet on the day, as well as keep those ideas and conversations flowing.
HEADLINE SPONSORPlanhat Planhat is a horizontally built customer platform where organizations manage and grow their customers. The product was architected with power, depth and flexibility coupled with an intuitive design and easy to navigate UI. Learn More
GOLD SPONSORFunnelStoryFunnelStory AI transforms your data warehouse into a treasure trove of insights. Learn from your best customers, understand what drives adoption, reduce CTA fatigue, Engage with precision, boost product adoption, and watch your revenue soar. Learn More
SILVER SPONSORChurnZero ChurnZero’s provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI™ to help Customer Success teams work efficiently, deliver greater customer value, and drive more revenue. Learn More
BRONZE SPONSORGrowth MoleculesGrowth Molecules™ is your partner in revenue growth and customer success management. Our proven methodologies swiftly identify organizational needs and strategically plan solutions to impact business outcomes positively. Learn More
Doors open at 9:30am. Please arrive on time to collect your badge and find your seat in time for our keynote.
James Scott, Founder ATLCS will open the event and give you more detail on how to make the most of your day ahead.
In an exclusive fireside chat, Katie will reveal the strategies that have propelled her career and transformed the CS teams she’s led. You’ll gain actionable insights on driving customer success, forging powerful relationships with your C-suite and Board, and achieving sustainable growth. Don’t miss this unique opportunity to learn from one of the industry's top leaders!
After the powerful keynote, this is a great opportunity to start building connections. Don't worry - we'll help you identify and connect with attendees based on the information you supply as part of your pre-event survey.
NEW for 2024! How is AI empowering CS teams in the real world? Enjoy this rapid-fire series of talks by local community members, showcasing innovative AI use-cases.
Take a moment to refuel (yes - we've got you covered with some great food!) and expand your local CS network!
The first of three sections dedicated to interactive leadership breakouts. We will help match you with the breakouts and leaders that will provide the most value, but you're also encouraged to move between breakouts if you feel the urge.
The second section of the day dedicated to interactive leadership breakouts.
The third and final section of the day dedicated to interactive leadership breakouts.
Join us as we unwind, reflect and raise a toast to all we've achieved - thanks to our generous sponsor, Planhat! Doors close at 4:45pm.
Many of our members have experienced first-hand the impact of strong communities and inspirational mentors. That's why we're delighted to announce Big Brothers Big Sisters of Metro Atlanta as our charity partner for ATLCS Summit: Fall 2024!
Big Brothers Big Sisters of Metro Atlanta’s mentoring programs work with volunteers, parents, and families to help create relationships that defend, inspire, and empower the potential that lives within every kid.
Enjoy some pictures from our last Summit event, and check out some of the attendee testimonials!
Members Save Money - Join Today!
ATLCS is the largest and most vibrant community of Customer Success professionals in the Southeast. We prioritize in-person connections through engaging events and social activities, providing value at every career stage - from newcomers to seasoned leaders.
Membership costs $99/year and members save $50 on the ticket price for this event
Not a member yet? BUNDLE ALERT! You can purchase 12 months of ATLCS Pro membership PLUS your discounted ticket by selecting the BUNDLE option shown below. You'll even save $10 by doing so!
Active ATLCS members eligible to purchase this ticket type. Pricing expires 9/16 at 11:59pm ET.
If you are not an active ATLCS member, please purchase this ticket type. Pricing expires 9/16 at 11:59pm ET.
Purchase a year of ATLCS Pro membership ($99) plus your Standard Admission ticket ($245) in one go and SAVE $10! Pricing expires 9/16 at 11:59pm ET.
Admission for one person for the full day, including Keynote, AI Sparks and Breakout Discussions. Lunch and refreshments included.
